1. Introduction

ClawPOS (hereinafter "we") deeply understands the importance of personal information to you and will do our utmost to protect its security and reliability. We are committed to maintaining your trust and adhere to the following principles: accountability, purpose specification, choice & consent, data minimization, security, individual participation, and openness & transparency.

This Privacy Policy applies to all products and services provided by ClawPOS, including but not limited to POS terminal applications, admin dashboards, mobile apps, and websites. Please read and fully understand this policy before using our products or services.

2. Information We Collect

During your use of ClawPOS products and services, we collect your information in the following circumstances:

2.1 Information You Provide

Account Information:Name, email, phone number, company name, store address provided during account registration
Payment Information:Card numbers, payment accounts provided to complete transactions (we do not store full card numbers, only process through PCI DSS compliant payment gateways)
Business Data:Product information, order data, member information, employee information entered while using the POS system
Communication Information:Information provided when communicating with us via customer service, email, feedback, etc.

2.2 Information We Automatically Collect

Device Information:Device model, OS version, unique device identifier, IP address, etc.
Log Information:Access time, pages visited, operation records, error logs, etc.
Usage Information:Feature usage frequency, operation habits, performance data, etc.

3. How We Use Information

The information we collect is used for the following purposes:

Provide, maintain, and improve our products and services
Process transactions, payments, and settlements
Verify your identity and protect account security
Provide customer support and technical services
Send product updates, service notifications, marketing messages (you can unsubscribe anytime)
Conduct data analysis and research to improve product experience
Comply with legal and regulatory requirements

4. Information Storage & Security

We employ industry-standard security measures to protect your personal information:

Data Encryption:TLS 1.3 encryption in transit, AES-256 encryption at rest
Access Control:Strict permission management, only authorized personnel can access data
Data Isolation:Multi-tenant architecture, per-tenant independent schema and encryption keys
Audit Logs:All sensitive operations recorded in tamper-proof audit logs, retained ≥7 years
Data Localization:Business data stored in the geographic region specified by the regional package, meeting local data residency requirements
Compliance Certification:PCI DSS Level 1 certified, regular security audits and penetration testing

We retain your personal information for the shortest time necessary to achieve the purposes. Beyond the retention period, we delete or anonymize your personal information.

5. Information Sharing & Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

With Your Explicit Consent:Shared with third parties with your consent
Service Providers:Necessary information shared with partners providing infrastructure, payment processing, data analysis, etc.
Legal Requirements:Provided according to mandatory requirements of laws, regulations, litigation, or government authorities
Business Transfer:In transactions such as mergers, acquisitions, or asset transfers, your information may be transferred as part of the transaction assets

We require all partners to comply with confidentiality obligations and take adequate security measures to protect your information.

6. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right of Access:You have the right to access your personal information held by us
Right to Correction:You have the right to request correction of inaccurate or incomplete personal information
Right to Deletion:In certain circumstances, you have the right to request deletion of your personal information
Right to Restrict Processing:In certain circumstances, you have the right to restrict our processing of your personal information
Right to Data Portability:You have the right to obtain your data in a structured, commonly used format
Right to Object:You have the right to object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent:You have the right to withdraw consent previously given at any time

To exercise the above rights, please contact us at privacy@clawpos.ai. We will respond within 30 days of receiving your request.

7. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and provide personalized recommendations. You can manage or delete cookies through browser settings, but this may affect the use of some features.

8. Children's Privacy

Our products and services are primarilyfor enterprise customers, not children under 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected children's information, please contact us and we will promptly delete it.

9. Cross-Border Data Transfer

As our business covers multiple countries and regions, your personal information may be transferred to locations outside your country or region. We ensure cross-border data transfers comply with applicable data protection laws and take appropriate protective measures.

10. Policy Updates

We may update this Privacy Policy from time to time. The updated policy will be published on this page with the last updated date noted. For material changes, we will notify you through prominent means. We recommend reviewing this policy periodically for the latest information.

11. Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy or our privacy practices, please contact us through:

Email: privacy@clawpos.ai
Address: Wangjing SOHO T3, Chaoyang District, Beijing

We will respond within 15 business days of receiving your feedback.